Frequently asked questions

Each provider sets a deposit for its items; the total is shown in the quote before you confirm. You pay it directly to the provider (Juice, bank transfer or cash) before delivery, and it is returned after the equipment comes back and has been counted, less any breakage or loss fees.

Each item's breakage, loss and cleaning fees are set by the provider in advance. On return, the equipment is counted and any fees are given to you in writing, item by item. Normal wear is never charged.

Delivery and collection fees depend on your region and are shown in the quote; some providers offer them above a certain amount. Set-up is charged for items that need it (tents, stages). Equipment is usually delivered the day before and collected the day after the event. You can also pick up at the depot.

Yes. The terms are shown in every quote. By default: more than 30 days before the event, the advance is refunded less 10%; from 30 to 8 days before, the advance is kept; 7 days or less, the full amount is due. For some direct bookings, the provider asks you to register a card as a guarantee, with nothing charged: cancellation stays free until 8 days before, after which late-cancellation or no-show fees, shown before you confirm, may be charged.

Express brings together providers who deliver within 4 hours, 7 days a week, for last-minute needs. Booking is direct, with at least 4 hours' notice, and you pay on delivery. You never receive marketing messages.

Directly to the provider or venue, by MCB Juice, bank transfer or cash, depending on what it accepts. Kotlafet takes nothing from your rental; only the card guarantee, when the provider asks for it, goes through our payment provider.

Yes: they come from the planner each provider keeps in Kotlafet, including orders taken by phone or WhatsApp, with set-up and cleaning times. A booking blocks the equipment; a quote holds it for the hold period.

Pick a free date in the venue's calendar, then ask for a quote or a hold. The venue replies; when it sends its quote, the date is held for you for a few days while you decide. You pay the venue directly. You can also ask for a visit.

Packages work out quantities for your guest count, and our occasion guides give rules of thumb (for example one round table per 10 guests, a 6 × 12 m tent for about 50 seated people). You then adjust each quantity.