Terms of use (customers)

1. Kotlafet's role

Kotlafet is a technical intermediary: it shows providers' equipment and prices, forwards your requests and bookings, and provides documents (quotes, contracts, receipts).

The rental contract is concluded directly between you and the provider. Kotlafet is not a party to it: each provider alone is responsible for its equipment (condition, compliance, safety, set-up), prices, delivery, payment collection and invoices. A cart with several providers creates one separate booking per provider; cancelling one does not cancel the others.

2. Direct booking and quotes

Some offers can be booked directly: the equipment is held while you pay the advance requested by the provider within the stated time; without it, the booking is cancelled and the equipment released.

Other offers (large amounts, peak season, custom packages) go through a quote request. The provider answers with a dated quote and a hold period; your online signed acceptance means you accept the quote and the provider's terms attached to it.

Quantities suggested for a number of guests are estimates: check them before accepting.

3. Prices and payment

Prices are in Mauritian rupees, including the provider's taxes unless stated otherwise, with delivery and set-up fees shown separately. The final total is the one in the quote or booking.

During the launch phase, you pay the rental, advance, balance and deposit directly to the provider (MCB Juice, bank transfer, cash…), as shown on your booking. Kotlafet does not collect these amounts.

The provider may ask for a deposit, returned after the equipment is checked on return, less breakage, losses or cleaning as per the rates in the quote.

4. Card guarantee, late cancellation and no-show

For online bookings, the provider may ask for a card guarantee: you register your card with our payment provider (Revolut), with nothing charged. Your card details never pass through Kotlafet.

Free cancellation up to 8 days before the rental starts (or for 24 hours for bookings made less than 8 days before). After that, or if nobody is present for delivery without notice, a flat fee may be charged to the registered card: 25% of the rental amount, at least Rs 1 000 and at most Rs 25 000, never more than the total. The exact amount, converted to euros at the booking-day rate, is shown before you register the card.

The charge is never automatic: the provider requests it no later than 7 days after the rental starts, and you are informed by email. It is carried out by Kotlafet in the name and on behalf of the provider. A cancellation by the provider never triggers a fee.

Other cancellation terms (advance, balance) are the provider's, shown on your booking.

5. Your commitments

Give accurate information (date, venue, number of guests, truck access, on-site contact); use the equipment as intended and as instructed by the provider; return it in the condition received; do not post reviews without a real rental.

6. Liability

Kotlafet uses reasonable means to keep the site running, without guaranteeing uninterrupted availability. Kotlafet is not liable for the performance of the rental, which is the provider's responsibility, nor for damage caused by improper use of the equipment. Nothing in these terms limits the rights mandatory law gives you as a consumer.

7. Complaints and disputes

For any complaint about the rental, contact the provider first. Kotlafet can help: [email protected].

Use of the site is governed by French law (the publisher being established in France). The rental contract and its performance are governed by Mauritian law. Mandatory consumer protection rules of your country of residence still apply.

8. Contact

Publisher: WEBCARE, société par actions simplifiée à associé unique (SASU) au capital de 100 €, RCS Paris 130 570 575, 47 rue Vivienne, 75002 Paris, France. Publication director: Saif GOLAUP, Président. Contact: [email protected].