Provider terms

1. Sign-up and approval

Sign-up is reserved for businesses and individuals legally operating a rental activity in Mauritius. Kotlafet checks each application (identity, BRN where applicable, contact details) before activating the account, and may refuse it without giving reasons.

The provider guarantees the information given is accurate and keeps it up to date. Login details are personal; the provider is responsible for the access it gives its team.

2. Intermediary role

Kotlafet connects providers with customers and supplies tools (catalogue, availability, quotes, contracts, planning, recorded payments, messages). Kotlafet is not a party to rental contracts and does not act as a rental company, carrier or installer.

3. Provider responsibilities

The provider alone is responsible for: its equipment (ownership, condition, compliance, electrical and structural safety of tents, stages and installations); delivery, set-up and dismantling; its insurance; the accuracy of its listings, stock, prices and terms; compliance with Mauritian rules (licences, tax, VAT, invoices, consumer protection); its customers' data, which it processes for its own needs as a data controller.

4. Payments

During the launch phase, the provider itself collects the rental, advance, balance and deposit (MCB Juice, transfer, cash…) and records them in its dashboard, with proof if needed. It issues its own receipts and invoices. Kotlafet neither collects nor holds these amounts.

5. Card guarantee and no-show fees

If the provider enables it, its online customers register a card with Kotlafet's payment provider (Revolut), with nothing charged. If the customer cancels late (after the free cancellation date, D-8) or is absent on delivery day, the provider may request, no later than 7 days after the rental starts, the flat fee set at booking (25% of the rental, Rs 1 000 to Rs 25 000).

The provider mandates Kotlafet to charge this fee in its name and on its behalf, then pay it over, less the payment provider's fees and Kotlafet's share shown in the provider dashboard. The provider only requests a charge when justified and supplies, if the customer or their bank disputes it, the relevant evidence (messages, proof of attempted delivery). A lost dispute is deducted from later payouts.

6. Kotlafet's fees

During the launch phase, signing up and using Kotlafet is free for providers. Any future fee (subscription or commission) will be announced in writing at least 30 days before it applies, and only to bookings created after that date; the provider may then close its account at no cost.

7. Listings, reviews and content

The provider publishes honest listings, with photos of its own equipment. It allows Kotlafet to display and adapt them (format, translation) for the marketplace. Customer reviews cannot be bought or removed by the provider; it may reply to them.

8. Suspension and termination

The provider may close its account at any time; ongoing bookings remain due to customers. Kotlafet may suspend an account for serious breach (misleading listings, repeated cancellations, unpaid amounts, fraud, justified complaints), after a warning except in urgent cases.

9. Personal data

For customer data received through Kotlafet, the provider and Kotlafet are each controllers of their own processing. The provider only uses this data to perform rentals and complies with the Data Protection Act 2017 (and the GDPR for European customers).

10. Governing law

These terms are governed by Mauritian law as regards the rental activity in Mauritius, and by French law as regards use of the platform. The parties first seek an amicable solution.